You said, We have

Find out what you wanted to see changed in your local area and how we helped make it happen.

Resident consultations and estate inspections help us understand issues and make improvements

As a resident, you are the best person to tell us about your local area.

Your feedback has led to improvements in public services, transportation, infrastructure and safety. We appreciate everyone’s involvement and encourage the whole community to get involved.

We will always let you know the outcome of your feedback and ‘You Said, We Have’ is our commitment to this. By sharing your suggestions, you can help to make a positive difference to our communities.

Help improve our services

We are always looking for more residents to help make a difference. Click here to find out how you can get involved.

Resident testimonials

Resident feedback has led to improvements in our services both locally and nationally.

Last year, around 39,000 residents got involved with meetings, surveys, emails, and local events to give us their feedback. This will help us deliver more effective problem-solving and improved services.

Below are just a few things some of our resident members have to say on making a difference at Clarion.

Leila Jordan, Estate Services Manager talking with resident

Have your say

Discover the many ways you can share your views, get involved with your community and help improve our services.

“We can help influence change in our communities, as well as nationally”

“I have been a member of the North RSC for the last 4 years and am really proud to have been appointed as the new Chairperson.

As an RSC member, we can help influence change in our communities, as well as nationally.

As a Clarion resident, we have first-hand knowledge of the difficulties residents face with matters that occur in our areas.

It's that knowledge we need to help influence the changes and improve the service that Clarion provides.”

“I have really enjoyed making sure residents’ voices are heard.”

“I have been a scrutiny member for many years and have really enjoyed making sure residents’ voices are heard.

The South RSC looked into Mystery Shopping as a tool for checking how services are provided, to help with service improvements.

Our research showed how mystery shopping can check on empathy, kindness, warmth, and respect as well as efficiency – so it’s a great way of helping to bring about culture change as well as service improvements.

Our recommendation was that Mystery Shopping be introduced across Clarion. This was approved by the Board and will be included in the new, 2024 Resident Involvement Strategy.

We’re now looking forward to our next challenge."

“We had a very successful scrutiny for 2022/2023 in the Community Trigger and ASB case review”

"My first year in the committee has been great. This year sees me transition into the role of Chair for the East RSC.

We had a very successful scrutiny for 2022/2023 in the Community Trigger and ASB case review, and a great opportunity to present an overview of this review to the Board and answer the many questions everyone had.

We have now started the process for our next review looking at Clarion’s memberships, specifically those involving resident involvement, and I look forward to working with the team, and internal Clarion staff on this."

“Being a member of the scrutiny committee gives you the confidence to suggest change”

“Being a member of the scrutiny committee will give you information and insight into what goes into processes at Clarion. It also gives you the confidence to suggest change and question the people working and supplying everything that goes into making a home.

My input and knowledge of what will turn a neighbourhood into a community gives me every opportunity to make a change, and I get to feel part of a group that can make a difference.

Together with other people, you will be supported to gain the confidence to question and investigate subjects you want to look at and make recommendations that can change the current process.

This can be a wonderful help to your personal skills, as it gives you experience that other people will look for in your career development and will contribute to your toolbox of life skills.

Being a member of a Scrutiny Panel will not only give you self-confidence but also the feeling of giving something back to society. I have gained so much from being a member and I hope everyone takes the opportunity to be part of a committee.”

“Clarion has collaborated with residents nationally, identifying potential improvements”

"In response to resident complaints, the London South RSC investigated waste disposal on Clarion estates. Clarion has collaborated with residents nationally, identifying potential improvements like better anti-fly tipping measures.

Where conclusions couldn't be reached in one area, the RSC partnered with Clarion's Estate Services team to continue the work. Waste management is primarily handled by local authorities.

The RSC examined Clarion's interaction with Borough Councils to uncover shared responsibilities and best practices.

Thanks to Estate Services management and its teams, and of course the many residents who spoke to us face-to-face and through surveys. Without which, we could not have carried out this work.

Members would also like to pay tribute to a very special, former RSC member Graham, for all his support and hard work with the group."

Have your say

Discover the many ways you can share your views, get involved with your community and help improve our services.

Gas safety advice

Important information about gas safety, your annual check-up, and dealing with gas leaks.

Residents’ Annual Report

Read about our performance and the work we are doing with residents.

You said, We have

Resident consultations and estate inspections help us understand issues and make improvements

Help improve our services

Swift repairs and teamwork: improvements for Leesons Hill residents.

Resident testimonials

Have your say

“We can help influence change in our communities, as well as nationally”

More from Nikki, North RSC Chairperson

“I have really enjoyed making sure residents’ voices are heard.”

More from Karen, South RSC Member

“We had a very successful scrutiny for 2022/2023 in the Community Trigger and ASB case review”

More from Jordan, East Chair RSC

“Being a member of the scrutiny committee gives you the confidence to suggest change”

More from David, Joint Vice Chair

“Clarion has collaborated with residents nationally, identifying potential improvements”

More from Mike, London South, RSC Member

Have your say

Gas safety advice

Residents’ Annual Report