Help improve services
See how you can share your views and influence our local, regional, and national services.
You don’t need any previous experience to get involved, just enthusiasm and a desire to improve our services and make a difference.
Getting involved is also a great way to meet new people, gain valuable volunteering experiencing, and boost your work-related skills.
Training for volunteers
When you volunteer as an involved resident, we’ll pay all reasonable expenses and support you at every step. This includes delivering a range of optional, online one-to-one or group courses.
Download: Training for Involved Residents (pdf)
How to get involved
To find out more about how you can get involved, please complete our resident involvement form.
How residents can get involved
Clarion Housing Association board of directors
Help improve our services and how we manage homes alongside the board that is responsible for meeting legal and financial requirements.The Customer Committee
The Customer Committee at Clarion is a newly established group consisting of six resident members. Each member has been selected to help shape and improve our services. The committee is a vital part of our commitment to ensuring that residents are listened to, and services are delivered to the highest standard.
I’ve learned so much being on the Scrutiny Committee, it's good to know I’m helping to improve things for all residents.
Amanda Yeats
Clarion resident
Resident Scrutiny Committee
Our Resident Scrutiny Committee works in partnership with independent members and Clarion staff to scrutinise our full range of resident services. Here you can make recommendations for improvement, which will be shared with Clarion's board of directors and the Customer Committee. Meetings take place once per month, but you will read information and conduct individual research between meetings.
Resident Procurement Group
Our Resident Procurement Group collaborates with other residents and Clarion staff to help procure the best suppliers and services available. This group may require you to attend an online meeting once a quarter. You may also be involved in face-to-face or online contractor interviews with the companies who are bidding for contracts. Training will be provided.
Clarion Voice
As part of Clarion Voice, you will complete online surveys to give us your views on customer- facing policies, services, communications, and strategies. This is a great way to get involved from the comfort of your own home, as and when you would like to. Each time you complete a survey you will be entered into a monthly prize draw, with a chance to win a shopping voucher.
Webinars
Held digitally, each webinar focuses on a specific service area, and you will leave with a better understanding and knowledge of the topic discussed. These usually last up to 2 hours, and you could also have an opportunity to be part of the co-creation of future webinars.
Service Improvement Groups
Our Service Improvement Groups allow you to meet with other residents and stakeholders to provide information and share views, and experiences on specific topics and service areas. You will work together to help identify solutions and service improvements. Each Service Improvement Group is different, although they usually require up to 2 hours once a month for a limited period.
Community Inspectors
As a Community Inspector you will carry out inspections on local services, such as cleaning and grounds maintenance within your neighbourhood. You will send feedback via a survey, to score and comment on the standard of your ground's maintenance and communal cleaning services.
Typically, inspections are carried out fortnightly in summer, and monthly in winter. Inspections can be carried out alongside Clarion staff, for example, during estate inspections, or solely by you on a day and time that suits. We provide online or face-to-face training to help you understand the role and how to report your feedback.
Complaints Special Project Group
The Complaints Special Project Group is a resident group that looks at policy and process, improvements, and reviews Clarion’s Annual Complaints Self-Assessment to the Housing Ombudsman. The group do not discuss individual issues but reflects the needs and aspirations of all Clarion residents. We usually meet digitally for no more than 2 hours per quarter. Additional reading and meetings may be required when working on specific projects.
Tenant and Resident Association Support
A Tenant and Resident Association is a group set up by residents. If you want to set up a Tenant and Resident Association, and you have (a recommended) 12 local Clarion residents who are also interested. Get in touch and we can help with training and advice.
Sign up to get involved
To find out more about how you can get involved, please complete our resident involvement form.
Residents’ annual report 2023-2024
Explore the latest edition of our residents' report.
Resident involvement successes
Find out how residents have helped to improve our services across the country.
News, stories and guides
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