Resident involvement successes
Find out how residents have helped to improve our services across the country.
Resident involvement impact assessment 2023-2024
Our annual impact assessment, celebrates the powerful influence our residents have on our services and home management each year.
This report highlights how we listen to resident feedback and make meaningful improvements to landlord services, information and communication.
We measure and evaluate the significant impact resident involvement has had, showing both our communities and our stakeholders, the benefits of collaborative working and our dedication to continuous improvement.
Resident involvement can include attending meetings or answering surveys. Working with residents helps us identify and address both national and local issues and concerns.
Resident scrutiny committees
A resident scrutiny committee (RSC) is a group of residents who review housing services to ensure they meet residents’ needs. This helps identify areas for improvement, ensures transparency and supports regulatory standards. The RSC’s input builds trust, improves communication, and improves the quality of Clarion’s services.
London North resident scrutiny committee
Scrutiny topic: How Clarion communicates its Sustainability Strategy to residents
2023/2024 London North Report [PDF]
London South resident scrutiny committee
Scrutiny topic: Service charge misallocation
2023/2024 London South Report [PDF]
East Region resident scrutiny committee
Scrutiny topic: Clarion residents’ involvement in professional memberships
2023/2024 East Region Report [PDF]
North Region resident scrutiny committee
Scrutiny topic: Noise nuisance
2023/2024 North Region Report [PDF]
South Region resident scrutiny committee
Scrutiny topic: Clarion’s Aids and Adaptations service
Customer Committee
The Customer Committee is a newly established group of seven residents, and chaired by a resident Board member. The Committee is a formal part of our governance structure, reporting to the Clarion Housing Association Board and forms a vital part of our commitment to ensuring that residents are listened to and services are delivered to the highest standard.
We are proud to have welcomed individuals with invaluable contributions to make, regardless of experience or skill set.
For regular updates on what the Committee are working on, visit:
Residents’ annual report 2023-2024
Explore the latest edition of our residents' report.
Help improve services
See how you can share your views and influence our local, regional, and national services.
News, stories and guides
Find out the latest news, and explore our range of resident stories, case studies and helpful guides.