We welcomed the new year with fresh perspectives.
Two new members have joined our Customer Committee following the recent recruitment, bringing even more diversity and experience to the team. Their insights will help us drive positive change and improve Clarion’s services for everyone.
During our latest meeting in November 2024, members reviewed key performance updates, including customer complaint satisfaction levels, gas safety compliance, and how we are managing leaks, condensation, damp, and mould.
We also discussed resident communications. The Resident Involvement team shared an update on their recent project, highlighting work with the Service Improvement Groups and discussed how we can better tailor communications to meet resident needs.
Another important discussion focused on customer data, including what information Clarion holds, how it is updated, and the challenges of keeping it accurate while following data protection regulations.
As the first year of the Customer Committee came to a close, members reflected on their experiences through their annual appraisals.
Overall, feedback was positive, with members valuing the open discussions and suggesting ways to deepen their understanding of Clarion’s services.
Looking ahead, our next meeting is in March. This will be the second of six meetings planned for 2025, which is part of the new Customer Committee’s strategy to strengthen engagement throughout the year.
You can find all our meeting updates on our website in the Customer Committee search.
Customer Committee - November 2024 Update
As the Customer Committee's first year ends, we recap their latest meeting, reflect on 2024, and outline future plans.
Customer Committee - May 2024 Update
Customer Committee address repairs, legislation, and resident involvement.
Customer Committee - January 2024 Update
Welcoming our new Customer Committee members.