Health and Disability

We want to ensure that everyone is able to cope in their home and access our services when they need to. If you have a disability, a health condition, a communication or other need that you would like us to be aware of when you contact us, or when our staff are providing services to you please let us know.

There are a range of ways we can assist you and we can record the details on our system so that our staff and contractors know what they need to do when they visit or contact you. Some of the ways we can assist are:

• Leaving extra time for you to answer the door or the phone if you have mobility issues, are disabled or frail.
• Knocking more loudly and speaking clearly and loudly if you are hard of hearing.
• Facing you in a well lit room if you rely on lip reading.
• Communicate with you in writing if you have difficulties using the phone due to hearing or a neurodivergent condition.
• Ensuring appointments are booked with your carer present if you are bedbound or are dependent on care.
• Ensuring we know about any medical equipment such as kidney dialysis machines that require electricity and water to work, in in case we have to switch as those utilities off for repair works.
• Ensuring we know if you are a wheelchair user or cannot use stairs and are dependent on lifts in case the lift is out of service so we can make sure you’re informed.
• Taking more time to explain information if you have difficulties reading or understanding information or have health conditions such as dementia.
• Ensuring there is someone who can interpret if you do not speak English.
• Ensuring we send plain text emails if you need that due to visual impairments.
• Send letters in larger font if you are visually impaired

You can also let us know if you are struggling to cope in your home and managing your tenancy. Our local neighbourhood teams and tenancy sustainment services can offer advice and assistance and help to ensure you obtain the support you require.