New north cleaning and window cleaning contract - Prime 

Section 20 of the Landlord and Tenant Act 1985 (as amended) requires a landlord (Clarion Housing) to consult tenants and leaseholders who pay variable service charges before entering into a long-term agreement where:

• The agreement will be longer than 12 months, and
• any single tenant/leaseholder would be liable to pay more than £100 (including VAT) within a year

This Notice has been sent to all variable service charge payers who have communal areas associated with their properties and may be required to pay towards a cleaning or window cleaning service

The term of the contract will be for 6 years. The contract can be terminated, by giving three months’ notice, expiring any time after the first contract anniversary.

Long-term agreements allow us to work with contractors over a period of time to maximise efficiencies and achieve greater value for our customers. The length of the contracts will ensure that we are able to provide consistent delivery standards. Any existing contracts in place we have will be coming to an end very soon.

You will continue to be billed your service charge on the basis of an estimated cost which is then actualised at the end of the financial year. The Block Schedule of Inclusions / Costs is appended to the Proposal Document.

You have the right to make observations on the intention made. To do so, you should send your comments and observations in writing to:

s20.observations@clarionhg.com

Or via post to:

Section 20 Team

Clarion Housing Group

Reed House

Peachman Way

Norwich

NR7 0WF

If you wish to make formal observations they must be in writing and received before 6th May 2025.

If you would like to discuss this notice via the telephone, please contact customer services and ask to speak to the Home Ownership team. Please note any verbal communication cannot be deemed to be an observation which should be considered.

No, but you have a right to make any comments or observations regarding the Notice of Proposal. If you are happy with the information you have been provided, we would just ask you to keep the Notice for your records.

The specifications, available to download via the links below, include the services to be procured under the new contract.

Clarion communal cleaning

Clarion window cleaning