Request a repair

You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000. 

Gas leaks

If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.   

You should also:  

• switch off all your gas appliances 
• open all doors and windows to ventilate the property 
• turn off the gas supply at the mains (there’s usually a large lever next to the gas meter) 
• evacuate the property immediately and wait for advice from the emergency services.  

Find out more about gas safety

An emergency is anything affecting your health and safety, or that could seriously damage your home if not dealt with quickly. Examples of emergency repairs include:  

• severe drainage issues, blockages or water leaks that can’t be left overnight
• broken front door locks that mean you’re locked in or can’t secure your home 
• electrical faults or power outages causing faulty electrical sockets or no lighting
• repairs for vulnerable residents.  

When you report an emergency repair, you won’t get a set appointment time, because our response team will respond as soon as possible, always within 24 hours.  

Although they will try to fix the issue, the response team may only be able to make the situation safe. If this is the case, we’ll arrange another appointment for additional work.  

You can only report emergency repairs if you rent your home from us. And please bear in mind, we can’t fix water issues in communal areas – these are the responsibility of your water supplier.  

Making your emergency repair safe

Depending on what needs to be fixed, an emergency repair may not always mean the repair is completely fixed on the day your operative visits.

The main goal of an emergency repair is to make sure everything is made safe within 24 hours of it being reported. Following this temporary fix, an operative will return at a more suitable time to carry out a full repair.