Complaint Handling Code Self-Assessment

We've recently carried out a self-assessment and the purpose is to use the learnings to improve our services. Our self-assessment sets out how we comply with the Housing Ombudsman code and the actions we’re taking to improve how we handle and learn from customer feedback and complaints. Learn more about the Housing Ombudsman on their website.

Download: Clarion Housing Group: Complaint Handling Code Self-Assessment - April 2024 (pdf)

Download: Clarion Housing Group: Complaint Handling Code Self-Assessment - October 2022 (pdf)

Download: Clarion Housing Group: Complaint Handling Code Self-Assessment - December 2021 (pdf)

Download: Clarion Housing Group: Complaint Handling Code Self-Assessment – December 2020 (pdf)

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