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Clarion online account guide

Discover the benefits of using your Clarion online account to make payments, request repairs, and contact us.

Benefits of an online account

By registering for a Clarion online account, you’ll be able to use all our online services to manage your home on the move, 24/7, 365 days a year.

Access your account anywhere, any time.
Make fast, secure online payments.
View your statements and charges.
Update your personal information.
Request repairs and contact us quickly and easily.

Please note that only a primary tenant can register a household’s online account.

How to register

Registering your Clarion online account is quick and easy to do.

1. Enter your first name, last name, and customer ID

Enter your first name, last name, and customer ID as on your Clarion record. You’ll find these on your contract, or any letter or email from us. Take care not to include any extra spaces before or after your names.

2. Confirm your email address

Enter the email address you want to use. We’ll then email you a verification link to confirm your address. Please check your spam or junk folder if you don’t see the email. The registration verification link expires after 5 hours, but you can get a new one if necessary.

3. Set up your password

Enter the account password you want to use. Once you’ve done that, you’re ready to use your online account.

How to unlock your account

If you enter your password incorrectly 5 times, our system automatically locks your account for your security. Follow the steps below to unlock your account:

Step 1

Click 'Unlock your account' below to go to the account login page.

Step 2

Enter the email address related to your account and click 'Log in'.

Step 3

You'll then be automatically guided through our two-step unlocking process. Please note, the process takes 24 hours to complete.

Unlock your account

Problems using your account?

Find out more about using your online account, including what to do if you previously had access as a secondary tenant.

You can change your password at any time, or reset it if you can’t remember your password.

When you do, we’ll email a verification link to the email address registered to your Clarion online account. So make sure you still have access to it and check your spam or junk folder if you don’t see the email. Password verification links expire after 30 minutes, but you can get a new one if necessary.

The balances on Clarion accounts are not updating when payments are received. This is because of the measures we have put in place to protect our systems and your data.

We are receiving payments through the safe and secure channels we have advised you of and you can continue to use them. Any charges that you are responsible for will continue to show on your account as this is automated within our system. We are working to restore balance information as soon as possible. Once we have restored our systems all payments made will be credited to your account and your balance will then be accurate.

We are sorry for any concerns and inconvenience this may be causing you and please be assured that we are doing everything we can to resolve these issues as quickly as possible in a safe and secure way.

It is important you continue to pay your rent. Please find more information about paying your rent here.

If you are struggling to make your rent payments and require help and advice on how to manage your bills click the link below, we are here to help.

Help with bills

Contact us

If you’re having problems or have a question about your online account, you can talk to us using our live chat. Or fill in our simple online form and we’ll be in touch.

Ways to pay

Payment advice and options, including how to set up a direct debit.

Request a repair

How to request repairs for your home and communal areas.

Understanding your service charges

Everything you need to know about service charges.